Tough Corp value added Client Services options provide you with flexible support and maintenance to assist you manage your valuable computing assets. By leveraging our dependable and high quality services you can be assured that your ROI will be maximized.
Options Include
Extended Warranty - Extend our standard 5 year warranty on computers, docks and cradles with 4 and 5 year options that cover all computing components.
No Fault Warranty - Bumper-to-Bumper repair program that covers all damage in and out of warranty , including misuse and abuse (subject to terms and conditions) and includes telephone support; priority overnight shipping; two day turn-around; field replacement kits for simple in-field repairs; no charge for No Trouble Found (NTF’s); and dedicated Client Service Account Manager for issue resolution.
Battery Exchange - Reduce your battery costs by nearly 50% and insure productivity in the field by purchasing replacement batteries up front. Replacement batteries are shipped automatically one year from deployment date on a standard 5 year warranty.
Advanced Exchange - Maximize productivity by letting Tough Corp manage your spare pool. Replacement units will be shipped next day with your preloaded disk image and pre-activated WWAN radio. Service includes a pre-paid shipping label for the returned unit which will go back into your spare pool. Also available for vehicle docks.
Image Maintenance - Let us manage your disk image for you. We’ll reload your image when units are sent in for repair saving you time and money.
