If a unit fails to operate during the warranty period and in accordance with the Standard Warranty, the unit will be repaired and returned at no cost for labour and parts. To obtain service, please follow the simple steps below:
- There are 2 methods of logging your warranty :
- Once the technician has the data they will enter the caller / online information and product data into the database system, determine the warranty status, and try to assist in resolving the problem.
- IN-WARRANTY REPAIRS - Once a qualified in-warranty hardware failure is determined, a Return Merchandise Authorization (RMA) number will be issued:
If the problem can be resolved by replacement of an item accessible to the caller — for example, battery, AC adapter, hard drive (most models), CD/DVD drive (some models), memory module (some models) — a Priority Exchange will be set up and a replacement item shipped overnight to the designated location so you are up and running the next business day. The defective item is returned to Tough Corp, Tough Corp will pay for shipping in both directions. - If the unit needs to be returned for repair, the unit can be shipped, to Tough Corp for repair and return.
- OUT-OF-WARRANTY REPAIRS - If a unit is determined to be out of warranty but repair is required, the unit may be shipped to Tough Corp.
- An evaluation fee is required to diagnose the repair so an estimate can be made of the total cost of repair.
- Tough Corp will contact the customer for approval of the repair estimate, which includes labour, parts, shipping, handling and any taxes, before repairs are made.
- Once approved and payment terms are accepted, the unit is repaired and returned to the customer.
